Is Visitor Tracking really free?
Yes. Visitor Tracking and account attribution are free, within the usage limits for your account. Agents, prospect data and sending run on Salestools plans and credits, and adding people to an agent or exporting leads can use credits.
How does Salestools know who is visiting?
Salestools can name a company when the network behind a visit belongs to one, or when a visitor gives a business email in a form. When a visitor types their email into a form on your site they become a person, and Salestools can recognise them when they come back. Matching favours precision, so uncertain matches are left out.
Can it tell me the name of every anonymous visitor?
No. Salestools does not name people it has no record of. A person is named only after they give you their email in a form. When they return to your site they can be recognised as a returning contact, which is a best match and can be wrong. Many real visits stay unidentified: home, mobile, VPN and shared-office networks usually do not point to a company.
What can agents do with a visitor?
Select identified people with an email on the People tab and add them to an AI agent that starts from your contacts. It researches the account, writes outreach and follows up on email and LinkedIn. In CoPilot you approve every message; in AutoPilot it sends within the limits you set. You can also find more people at a visiting company. See AI sales agents.
How is attribution different from web analytics?
Account attribution connects website visits to what happened next. It puts website visits from matched companies, outbound email, LinkedIn, calls, meetings and CRM stages on one timeline per account and shows how credit is shared across the touches before a reply, meeting, opportunity or won deal.
Do I need Salestools for outbound to use attribution?
Attribution works with your website visits and CRM deals. The first-reply stage, outbound email and LinkedIn touches, calls and the teammate who reached out appear when you run that outreach from Salestools.
Which CRMs does it work with?
Deal stages and value come from Salesforce and HubSpot. A deal needs an account domain so it can be matched to the companies that visit your site. Lead export also supports Microsoft Dynamics.
How fast does data show up?
When a visit comes from a company network, Salestools usually names the company within seconds of the page view, and if you have connected Slack, it can post an alert for a visitor it can name. The Visitor Tracker in the app is not a live feed: it shows visits when you open or refresh it and can trail your site by a few minutes, and its recent-visitors list covers the last 30 minutes. Attribution imports about every 30 minutes, and CRM deals are pulled about hourly, so a stage can trail your CRM by an hour or more. Email and LinkedIn sends can take longer to appear.
Do I get alerts when someone visits?
Only in Slack, and only for visitors Salestools can name. Slack alerts are set up in a separate Salestools visitor tool at marketing.salestools.io, with its own sign-in, not inside app.salestools.io. Once Slack is connected and a channel is chosen, Salestools posts when a visit is matched to a company, when someone identifies themselves on your site, or when a known visitor returns. Visits that cannot be named do not trigger an alert, and a visitor triggers at most one new-visitor and one returning-visitor alert per hour. There are no email or push alerts, no alert rules such as alerting on a specific page, and no outbound visitor webhooks.
Can I export my visitors?
In the Salestools app there is no one-click CSV of the visitor lists or of attribution. To take visitors with you, hand identified people (with an email) to an AI agent that starts from your contacts. They are saved to My Leads, which exports to CSV, HubSpot, Salesforce and Microsoft Dynamics, at 1 credit per lead. Handing someone to an agent also enrols them in that agent. You can also build an audience of people already in My Leads who visited your site or a page and download it as a CSV. On the Team and Pod plans, MCP can read your visitor companies, identified people and account journeys, and the API (Pod plan) can too, with credits used for each newly revealed person or company. What is included depends on your plan.
What about cookies, consent and privacy?
Visitor tracking uses cookies and browser storage and records visitors’ IP addresses and device information. The script does not show a consent banner or wait for consent, so if the law where your visitors are requires consent, load it through your own consent tool. You are responsible for telling your visitors and getting consent where required. Read the privacy policy and terms. Visitors who want their data removed can email info@salestools.io.
How do I install it?
Add one script tag to the head of your site, or publish it through your tag manager. It works on any site where you can add a script. The app generates the tag with your key filled in.